Returns & Refunds
TitisHome Return Policy
1. TitisHome 100% SATISFACTION GUARANTEED
Customers are always our first priority at TitisHome. We empower our associates to become experts in their shops to go above and beyond to meet the customer's needs and expectations. Our goal is to be the best retailer in the USA in the eyes and minds of our customers and associates. That’s why TitisHome.com and each of our store locations are prepared to provide you with the TitisHome 100% Satisfaction Guarantee. If you are not completely satisfied with your purchase, we will exchange or refund your purchase.
2. HOW LONG DO I HAVE TO RETURN OR EXCHANGE A PRODUCT?
At TitisHome, we have a 100% Satisfaction Guarantee. We do not place a time restraint on returns or exchanges. Instead, we are focused on you receiving the product that meets your expectations and needs. Note: Firearms and bow returns are excluded from this policy.
3. ARE THERE ANY RESTRICTIONS ON RETURNS OR EXCHANGES?
The following guidelines apply for returns or exchanges:
- Shipping costs will not be refunded
- Sales tax will be refunded to the original method of payment
- Ammunition purchased at TitisHome.com cannot be returned or exchanged
- If you placed a special order, this must be returned back to any of our store locations. (Note: Shipping cost is free of charge)
- When purchasing a bow or gun you have 30 days to return it. After 30 days, it becomes a “used” product and can be returned or exchanged as a trade-in value. Please contact your local TitisHome with questions.
4. WHAT IF THE PRODUCT I RECEIVED IS DAMAGED OR DEFECTIVE?
If your product is damaged or defective from a TitisHome.com shipment or in-store purchase, we will exchange or refund this product. To return or exchange an order, please follow the steps below for an in-store purchase or TitisHome.com purchase.
5. HOW DO I RETURN OR EXCHANGE AN IN-STORE PURCHASE?
At this time, we are not accepting returns or exchanges for items purchased in-store. Once the concerns regarding the spread of COVID-19 have passed, items purchased in-store may be returned according to our normal return policy.
In store purchases can be returned to any of our TitisHome locations at the customer service counter. The following applies:
- Visit the customer service desk for assistance with a return or exchange
- If an exchange is placed for a product with a lesser value, the remaining amount will be refunded to the original form of payment
- If an exchange is placed for a product with a greater value, the difference will need to be collected
- Items purchased with a TitisHome gift card can be returned for store credit
- Items purchased with a credit/debit card will be reimbursed the full amount
- Without a receipt, an item with original tags intact can be returned to any TitisHome location for an exchange or store credit
- Please note: For your nearest TitisHome location and contact information, please visit our .
6. HOW DO I RETURN A PRODUCT IF I DO NOT LIVE NEAR A SCHEELS STORE?
If you do not live near a TitisHome location, the items you purchased in-store can be returned through the mail. We recommend using the USPS or UPS to send your products back to the store by following the steps below:
- Include a copy of the original receipt. Note: If you do not have a receipt, a TitisHome gift card will be issued and mailed upon the return.
- Add a note explaining your request for an exchange (color, size, etc.) or return
- Include your contact information, including phone and email, just in case the store needs to contact you
- The product(s) can be shipped back in a box to the original store of purchase. For the stores shipping address, please refer to the .
- Head to your local USPS or UPS store to ship the return, and keep a record of the return tracking number
- Please note: If you request a return or an exchange and the store is out of inventory a TitisHome gift card will be issued and mailed back to your shipping address.
7. HOW DO I RETURN OR EXCHANGE A TitisHome.COM ORDER?
To return or exchange an order from TitisHome.com, you may take your order to the nearest TitisHome location or create a pre-paid return label by following the steps below:
- First, go to TitisHome Self Service Return and fill out the required information, including order number, order email and billing zip code
- Select retrieve order
- Select the products you would like to return
- Select the quantity
- From the drop down box, select the reason for return or exchange
- Add additional notes if needed (Note: If you are exchanging a product, the price must be the same or a new order must be placed.)
- Select return this and a return label will be sent to your email address
- Please note: If you have any trouble creating a return label, please contact contact@TitisHome.com for further assistance.
8. AFTER I’VE SHIPPED MY PRODUCT BACK TO TitisHome.COM, WHEN WILL THE REFUND REFLECT ON MY CREDIT/DEBIT CARD?
Once we receive your order, please allow 2-3 business days for your order to process and 3-5 business days for a refund to reflect on your credit/debit card. The following applies:
- Returns will be credited to the original form of payment
- If a gift card or e-gift card was applied to the order, a physical gift card will be mailed to the shipping address on the order
- Items returned within 120 days from the date of purchase, will be refunded to the original method of payment
- Items returned after 120 days from the date of purchase, will be issued a TitisHome gift card
Everything you buy at TitisHome, on sale or otherwise, is guaranteed satisfactory or your money back. You don’t ever take a chance at TitisHome…. Ever!